Before you return a product from Srishti Store, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons and made to order. This resulting in each product being unique and slightly different from each other.
Though all our products are made to order, NOT ELIGIBLE for Refunds. However please note that Return and Exchange will be applicable to a product, when there is a serious defect in fabric or different from its description.
Return and exchange will only be done in the following cases:
- Genuine defect in fabric.
- Genuine quality issues.
- Packages lost in transit.
- In case Srishti Store discovers that a wrong item has been shipped to you.
No return and exchange will be given in the following cases:
- In case of minor design and colour variations.
- Incorrect or outdated delivery address.
- After many failed delivery attempts by the shipping partners.
- Package refused by recipient.
- Products returned in a used or damaged condition.
We will review and honour the return and exchange up to 7 days from the time you receive the item(s).
Note: Return and exchange will only be made after we have received the returned shipment except if the package has been lost in transit.
Cancellation by Srishti Store:
Please note that there may be certain orders that we are unable to accept/fulfill and must cancel. We reserve the right at our sole discretion to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verification or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card has been charged the said amount will be reversed back in your card account.
The customer agrees not to dispute the decision made by Srishti Store and accept Srishti Store’s decision regarding the cancellation.